Tablet App Help

Solutions for common issues with the Budvue tablet application.

Login Issues

Can't Log In to Tablet App

If you're having trouble logging in:

1. Check Wi-Fi connection: Ensure your tablet is connected to Wi-Fi
2. Verify password: Make sure you're using the correct password for your location
3. Reinstall app: Delete the tablet app and redownload it, then log in with the correct password

Password Requirements

• Each location has its own unique password
• Passwords are case-sensitive
• Contact support if you need your location's password

Product Issues

Refreshing Product Data

If you're seeing outdated product information:

1. Force data refresh:

   • On the splash screen, press and hold a non-interactive part of the screen
   • Hold for approximately 8 seconds
   • An option will appear to "wipe all data"
   • Enter your passcode and submit
   • Select "wipe" to confirm the data wipe
   • You'll return to the sign-in page
   • Re-enter your passcode

2. Alternative method:

   • Delete the app completely
   • Re-download from the app store
   • Log back in with your credentials

App Performance Issues

Slow Loading

If the app is running slowly:

• Check Wi-Fi signal strength: Ensure strong internet connection
• Close other apps: Free up tablet memory by closing unused applications
• Restart tablet: Power cycle your tablet device
• Update app: Check for app updates in your app store

App Crashes

If the app keeps crashing:

1. Force close the app completely
2. Restart your tablet
3. Clear app cache (if available in your device settings)
4. Reinstall the app if problems persist

Tablet Hardware Issues

Touch Screen Problems

• Clean the screen: Remove fingerprints and debris
• Remove screen protector: Temporarily remove to test if it's interfering
• Restart tablet: Power cycle the device
• Check for physical damage: Look for cracks or damage to the screen

Battery Issues

• Check charging cable: Ensure cable and adapter are working properly
• Try different outlet: Test with a different power source
• Battery calibration: Let battery drain completely, then charge to 100%

Network and Connectivity

Wi-Fi Connection Problems

• Forget and reconnect: Remove the Wi-Fi network and reconnect
• Check network password: Verify you're using the correct Wi-Fi credentials
• Move closer to router: Ensure strong signal strength
• Restart router: Power cycle your Wi-Fi router

Data Sync Issues

If product data isn't syncing properly:

• Check internet connection: Verify stable internet access
• Force app refresh: Use the data wipe method described above
• Check server status: Ensure Budvue services are operational

App Features

Navigation Tips

• Swipe gestures: Use swipe motions to navigate between screens
• Search function: Use the search bar to quickly find products
• Categories: Browse by product categories for easier navigation
• Favorites: Mark frequently accessed items as favorites

Customization Options

• Display settings: Adjust brightness and text size in app settings
• Layout preferences: Choose between different view modes
• Notification settings: Configure alerts and updates

Getting Additional Help

Before Contacting Support

Try these steps first:

1. Restart the tablet app
2. Check your internet connection
3. Verify you're using the correct login credentials
4. Try the data refresh method

When to Contact Support

Contact support if you experience:

• Persistent login failures after trying all steps
• Product data that remains incorrect after refresh
• App crashes that continue after reinstalling
• Hardware issues with the tablet itself

Creating a Support Ticket

When creating a support ticket, include:

• Tablet model and operating system version
• App version (found in app settings)
• Specific error messages you're seeing
• Steps you've already tried
• Screenshots of any error screens

Additional Resources

• Visit our complete support portal for detailed guides
• Contact support for urgent tablet issues
• Device setup guide for initial tablet configuration

Most tablet app issues can be resolved with a simple app refresh or reinstall! ```